Company Policy

Below is a detailed description of the company's policy regarding order cancellations, repairs, warranties, gemstone collections, delivery timelines, custom designs, and appraisals. It is important for us that you fully understand your rights and responsibilities when purchasing our jewelry. All policies and procedures are based on consumer protection laws and are designed to ensure a fair, transparent, and enjoyable shopping experience for all our customers.

Order Cancellation

You may cancel your purchase according to the provisions of the Consumer Protection Law, 1981. The customer may cancel the transaction starting from the purchase date and up to 14 business days from the receipt of the product, or from the receipt of the document containing the transaction details, whichever is later. The transaction will only be canceled if the product is returned in its original packaging and has not been used. However, cancellation is not possible for jewelry made to custom design or special order.

Cancellation is not possible for jewelry valued over 3,000 NIS, and no refund will be issued for items exceeding this amount.

In case of order cancellation, the company will refund the customer the amount paid within 14 days from receiving the cancellation notice. Cancellation fees of 5% of the transaction price or 100 NIS, whichever is lower, will be charged.

If the customer received the product before cancellation, the refund will be issued only after the product is returned in its original packaging and without being used.

Repairs and Warranty

Jewelry is covered by a warranty for 3 months from the receipt of the item (the warranty covers only reasonable wear and tear and does not cover loss, theft, or damage to the central diamond). Repairs and adjustments will be carried out at the company’s discretion.

For custom or modified jewelry, the warranty is extended to one year, covering repairs or loss of side diamonds up to 3 points (excluding the central diamond).

Repairs beyond the warranty period will incur an additional charge, with repair times taking up to 21 business days. In certain cases, delays beyond the company’s control may occur.

Any jewelry repaired by a third party will void the warranty.

Each customer is entitled to have their jewelry cleaned once a year, provided at least 3 months have passed since the purchase.

Gemstone Collection

Jewelry with gemstones should be handled with care, as natural stones can break or become damaged from falls or impacts. Do not apply pressure to the jewelry, avoid contact with hard surfaces, and refrain from wearing jewelry while exercising, showering, or cooking. When not wearing the jewelry, it is recommended to store it in its designated box.

The company does not perform repair of gemstones that have been glued but will prepare a new piece instead. The process requires time and skill, and a self-payment fee will be charged to cover the costs. Repairs to gemstone jewelry will take approximately 21 business days due to shipping and production times in New York.

Timelines

• Gold and diamond jewelry: Ready within 14 business days.
• Enamel and gemstone jewelry: Ready within 21 business days.

These timelines may be extended due to holidays, suppliers, etc.

Custom Design

The custom design process involves several steps and generally takes 6-8 weeks, with an additional 21 business days after approval of the design.Custom designs are approved via email and require a 50% deposit, with the balance due at the time of pick-up.

If the customer decides to stop the process after any step, the company will charge the relative cost of the steps that have already been completed.

Pick-up and Deliveries

Pick-up is available by prior arrangement, or delivery to your home is available for a fee, depending on the distance.

Appraisal

You can request an appraisal for insurance purposes.

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We strive to provide you with the highest level of shopping experience and service. Each piece of jewelry is made with love and attention to detail, respecting the natural beauty of the materials and the person who wears it. If you have any further questions or need clarifications, our team is happy to assist you. We want you to be satisfied and enjoy your unique jewelry for years to come.

*please refer to us if you require a translation of this policy to any other language.